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Saturday, March 11, 2006 

MAS' Grads System

For some time now, Malaysia Airlines (MAS) has insisted on providing student discount fares to only students holding a Grads card. I have a problem with this system though, and here are my reasons:
  1. Redundancy - Why should students have to be identified by means of the Grads card and be subjected to the annual Grads membership fee of RM25, when they already have hard documentation and proof that they are indeed students (eg. certificate of enrolment, student card, student visa)? Not only is it an inconvenience for student passengers like myself to have to go through the tedious Grads card application and waiting process, but also for MAS' administration, who have to process the applications.
  2. Outdated application methods - The only method of application for the Grads card is by post, while the only means of payment for the annual membership fee of RM25 are by money order or bank draft. MAS seems to be lagging so far behind in modern day technology where modern day applications can now be carried out online and paid for via internet banking, credit card, or even cash.
  3. Inconvenient annual renewal process - Every year, when my Grads card expires, I am required to "renew" my membership by sending in a photocopy of my IC/Passport, student matriculation card, 2 colour passport-size photographs, and a letter of acceptance from my university yet again. Shouldn't these documents only be required for first-time applicants, since previous members like myself have already been sending in the exact same documents for each of the previous 4 years?
Quite frankly, I see the whole thing as more of a deterrent to put off students seeking discounted airfares, rather than a programme that is genuinely aimed at benefiting students.